Residential Monitoring

DCFS has introduced an updated monitoring model for in-state therapeutic residential programs, called the Residential Contract Performance (RCP) Monitoring model. Under this new approach, a contract’s performance is evaluated through a set of measurable standards that help ensure consistent, safe, high-quality care.

Monitors will perform unannounced observations, file reviews, review data and participate in staffings and meetings.

Residential Monitoring Program Performance Standards include:

Safety: Youth safety, both physical and emotional, is the top priority throughout their residential care experience.
Living environment: Youth are provided with a safe and stable living environment that includes adequate food, clothing and shelter.
Youth experience: Programs foster a positive youth experience by promoting safety, supporting skill building, encouraging strong staff engagement and ensuring youth have a voice in their care.
Youth and family-driven care: Services are guided by youth and families. Youth are empowered to participate in decisions, and families remain central to planning and support.
Staff training: Staff receive comprehensive training, ongoing education and regular supervision to deliver high-quality services to youth and families.
Milieu operations: Programs maintain a therapeutic and structured environment that emphasizes safety, operational consistency and effective daily programming.
Clinical programs: Clinical services are delivered by qualified professionals with the appropriate degrees, licenses and certifications required for their roles.
Management: Strong leadership and management practices ensure effective communication, sound governance and consistent operational oversight.
Quality improvement processes: A continuous quality improvement system is in place, supported by administrative processes that promote accountability and a culture of ongoing improvement.